At JeworaStore**, we are committed to delivering your favourite artificial jewellery — necklaces, earrings, rings, bangles, and more — safely, securely, and as quickly as possible. Please read our Shipping Policy carefully to understand how we handle your orders from the moment you place them to the moment they arrive at your doorstep.
1. Shipping Coverage
We currently ship across **all major cities, towns, and pin codes within India**, including metro cities such as Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad, as well as Tier 2 and Tier 3 cities and rural areas served by our courier partners.
For **international shipping**, please contact us at **support@jeworastore.com** before placing your order so we can confirm availability and provide accurate shipping charges for your location.
2. Order Processing Time
Once your order is successfully placed and payment is confirmed, our team begins processing it within **1–2 business days**.
Please note:
– Orders placed on **Sundays or public holidays** will be processed on the next working business day.
– During **festive seasons** (Diwali, Navratri, Eid, Christmas, etc.) or **sale periods**, processing may take up to **3–4 business days** due to high order volumes.
– You will receive an **order confirmation email** immediately after placing your order, followed by a **shipping confirmation email** with your tracking details once your order is dispatched.
3. Estimated Delivery Timeframes
Delivery times vary based on your location:
| Delivery Zone | Estimated Delivery Time |
| Metro Cities (Mumbai, Delhi, Bangalore, etc.) | 3 – 5 Business Days |
| Tier 2 & Tier 3 Cities | 5 – 7 Business Days |
| Rural & Remote Areas | 7 – 10 Business Days |
| North East India & Remote Pin Codes | 10 – 14 Business Days |
> **Please Note:** These are estimated timeframes and not guaranteed delivery dates. Delays may occasionally occur due to courier issues, weather conditions, or other unforeseen circumstances beyond our control.
4. Shipping Charges
– **Free Shipping** on all orders above **₹499**.
– A flat shipping fee of **₹49** is applicable on orders below ₹499.
– Shipping charges (if any) will be clearly displayed at checkout before you complete your payment.
> We occasionally run **free shipping promotions** on all orders during sales and special events. Follow us on Instagram and Facebook or subscribe to our newsletter to stay updated.
5. Our Courier Partners
JeworaStore works with trusted and reliable courier partners to ensure your jewellery reaches you in perfect condition, including:
– Delhivery
– Shiprocket
– BlueDart
– Ekart Logistics
– India Post (for remote/rural areas)
The courier partner assigned to your order may vary depending on your delivery location and product availability.
6. Order Tracking
Once your order is shipped, you will receive:
– A **shipping confirmation email** containing your **tracking number** and the name of the courier partner.
– You can track your order directly on the courier partner’s website using the provided tracking number.
– Alternatively, you can track your order by visiting the **”Track My Order”** page on jeworastore.com or by contacting our support team.
If you have not received your tracking details within **3 business days** of placing your order, please reach out to us at **support@jeworastore.com**.
7. Packaging
At JeworaStore, we take great care in packaging your artificial jewellery to ensure it arrives safely and beautifully:
– All jewellery items are packed in **secure, padded packaging** to prevent damage during transit.
– Orders containing delicate items such as jhumkas, chandbalis, or stone-studded necklaces are packed with **extra protective cushioning**.
– We use **eco-conscious packaging materials** wherever possible as part of our commitment to the environment.
– Your order may arrive in a **branded JeworaStore pouch or box**, making it perfect for gifting as well.
8. Delivery Attempts & Failed Deliveries
Our courier partners will attempt delivery at your provided address up to **3 times**. If delivery is unsuccessful after 3 attempts due to any of the following reasons, the order may be returned to us:
– Incorrect or incomplete delivery address provided
– Recipient unavailable at the time of delivery
– Refusal to accept the package
In such cases:
– We will notify you via email or phone.
– You may request a **re-shipment**, which may incur an additional shipping charge.
– If you choose not to re-ship, a **store credit or refund** (excluding original shipping charges) will be processed as per our Refund & Cancellation Policy.
> **Important:** Please ensure your delivery address, pin code, and contact number are entered correctly at the time of checkout. JeworaStore is not responsible for delays or failed deliveries caused by incorrect address details.
9. Damaged or Lost Shipments
We take every precaution to ensure your order reaches you safely. However, if your order arrives **damaged** or is **lost in transit**, please:
- Take clear photographs of the damaged packaging and product immediately upon receipt.
- Contact us within **48 hours** of delivery at **support@jeworastore.com** with your order number and photos.
- Our team will investigate the issue with the courier partner and arrange a **replacement or refund** based on the findings.
For orders **lost in transit**, we will initiate a trace with our courier partner. If the shipment is confirmed lost, a **full replacement or refund** will be issued.
10. Cash on Delivery (COD)
JeworaStore offers **Cash on Delivery (COD)** on eligible orders across select pin codes in India.
– COD availability will be confirmed at checkout based on your pin code.
– A COD handling fee of **₹30–₹50** may apply and will be shown at checkout.
– Please ensure someone is available at the delivery address to accept and pay for the order.
– **Repeated refusals of COD orders** may result in COD being restricted for your account in the future.
11. Bulk & Gifting Orders
Planning to order jewellery in bulk for a wedding, event, or as corporate gifts? We love helping you celebrate in style!
– For **bulk orders of 10 or more items**, please contact us at **support@jeworastore.com** for special pricing and shipping arrangements.
– We also offer **gift wrapping and personalised message cards** for special occasions. Please mention this at the time of placing your order.
12. Changes to This Policy
JeworaStore reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon being posted on this page. We encourage you to review this page periodically to stay informed.
13. Contact Us
If you have any questions or concerns about your shipment, our team is here to help.
📧 **Email:** support@jeworastore.com
🕐 **Support Hours:** Monday to Saturday, 10:00 AM – 6:00 PM IST
🌐 **Website:** jeworastore.com
*Thank you for shopping with JeworaStore. We love bringing beautiful jewellery to your doorstep and hope every unboxing feels like a celebration!